Refund policy

Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on detailed rules for contracts between consumers and businesses. (II.26.) Pursuant to the regulations of the Government Decree, the User may withdraw from the contract without giving reasons within 14 calendar days from the date of receipt of the ordered product, and may return the ordered product. In the absence of this information, the User is entitled to exercise his right of withdrawal until 1 year has passed. The period open for exercising the right of withdrawal expires 14 days after the day on which the User, or a third party indicated by him, other than the carrier, receives the product. The User 6.2. The deadline for exercising the right of withdrawal contained in point 1 does not affect the right of the User, based on which the User can exercise his right of withdrawal even in the period between the date of conclusion of the contract and the day of receipt of the product. The cost of returning the product must be borne by the User, the company does not undertake to bear this cost. In the case of exercising the right of withdrawal, the User will not be charged any costs other than the cost of returning the product, but the Service Provider may demand compensation for material damage resulting from use that is not intended or that exceeds what is absolutely necessary for testing. However, if a contract for the provision of services is concluded between the User and the Service Provider, and the User exercises his right of termination after the start of performance, he is obliged to reimburse the reasonable costs of the Service Provider during settlement. The User is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer.The consumer may also not exercise his right of withdrawal in the case of a contract for the provision of a service after the completion of the service as a whole, if the company began the performance with the express, prior consent of the consumer, and the consumer has acknowledged that he will lose his right of termination after the completion of the service as a whole; With regard to a product or service, the price or fee of which depends on the possible fluctuation of the financial market, even during the period open for the exercise of the right of withdrawal; Regarding a perishable product or a product that retains its quality for a short time; With regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene; With regard to a product which, due to its nature, is inseparably mixed with another product after delivery; With regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company's control, and the price of which was agreed upon by the parties when the sales contract was concluded, however, the performance of the contract will only take place after the thirtieth day from the conclusion of the contract; In the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work; With regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery; Regarding newspapers, magazines and periodicals, with the exception of subscription contracts; In the case of contracts concluded at a public auction; With the exception of services for residential purposes, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed; With regard to digital data content provided on a non-physical data carrier, if the business has begun performance with the express, prior consent of the consumer, and the consumer has, at the same time as this consent, declared that he/she will lose his/her right of withdrawal after the start of performance. In accordance with the above legislation, the Service Provider shall immediately, but no later than within 14 days of becoming aware of the cancellation, refund the amount paid as compensation for the purchased product to the User, including the cost of delivering the product (except for the additional costs incurred due to the fact that the User is the Service Provider has chosen a mode of transport other than the cheapest standard mode of transport offered by During the refund, the Service Provider uses a payment method identical to the payment method used during the original transaction, unless the User gives his express consent to use another payment method; due to the application of this refund method, the User will not incur any additional costs. In this regard, the Service Provider declares that it considers the User's express consent if the User indicates a bank account number maintained at a financial institution provided by the User as a method of repayment of the amount paid as compensation for the purchased product. The Service Provider may withhold the refund until the User has returned the product or the User has proven beyond doubt that he has returned it: the earlier of the two dates shall be taken into account. The User is obliged to return the product to the Service Provider without undue delay, without delay, but at the latest within 14 days from the date of sending the notification of withdrawal from the contract to the Service Provider.The Service Provider declares that when exercising the User's right of withdrawal, the product will only be returned in its original packaging and in its original condition. When buying and selling several products, if the individual products are delivered at different times, the User may exercise the right of withdrawal within 14 days from the date of receipt of the last delivered product or product consisting of several items or pieces. The user can only be held responsible for the decrease in value of the goods if it occurred due to handling other than that necessary to determine the nature, properties and functioning of the goods. If the above is proven, the Service Provider may demand compensation for the depreciation included in this point. If the User wishes to exercise his right of withdrawal, he can do so in writing at one of the Service Provider's contacts (either using the data sheet attached to these GTC) or by telephone. In the case of a written notification by post, we take into account the time it was sent to the post, and in the case of a telephone notification, the time it was sent by telephone. In case of notification by post, the Service Provider accepts notification as registered mail or package. You can return the ordered product to the User Service Provider by post or by courier service. 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Government decree is available here. Directive 2011/83/EU of the European Parliament and of the Council is available here. The user can also contact the Service Provider with other complaints at the contact details in these GTC.

The total amount to be paid includes all costs based on the summary of the order and the confirmation letter. The package includes the invoice, the information on the right of withdrawal, and the guarantee letter. It is advisable for the User to inspect the package before the courier for his own sake, and in the event of any damage(s) detected on the product(s) or packaging, he/she is obliged to request a report, in case of damage, he/she is not obliged to accept the package. Packages are delivered on working days between 8 a.m. and 5 p.m. for products which by their nature cannot be returned due to hygiene or health reasons; There is no way to withdraw without reason for products with packaging that has already been opened after receipt.